ZKCS Ceramic Mug

Thank you for shopping with ZKCS! Below is our shipping policy to ensure your experience is smooth and convenient.

Processing Time

• All orders are processed within 1-3 business days of receiving your order.
• Orders are not processed or shipped on weekends or public holidays. If we experience high order volumes or delays due to unforeseen circumstances, shipping may be delayed. We will notify you if there is any delay with your order.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the shipping method selected.

Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
• You can use this tracking number to monitor the status of your shipment.

Shipping Address

• Please ensure that the shipping address is correct at the time of checkout. We cannot modify the shipping address once an order has been processed or shipped.
• If you notice any errors, please get in touch with our customer support team immediately at info@zkcombatsystems.com and we will do our best to assist you.

Shipping Delays

• While we make every effort to ensure timely delivery, delays due to weather or other external factors may occasionally occur. We are not responsible for delays caused by the courier or customs process.
• If your order is significantly delayed, please contact us, and we will assist you in resolving the issue.

Damaged or Lost Packages

• If your package is damaged or lost during shipping, please contact our customer support team immediately at info@zkcombatsystems.com. We will work with the courier service to resolve the issue.
• We recommend inspecting your order as soon as it arrives. If there are any discrepancies or damages, please notify us within 72 hours of receiving your shipment.

Customer Support

For any questions or concerns regarding shipping, please contact us at info@zkcombatsystems.com. Our team is here to assist you and ensure you have a pleasant shopping experience.

At ZKCS, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we are happy to offer you a refund under the following conditions:

Eligibility for Refund

• Refund requests must be made within 15 days of receiving the product.
• To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
• A receipt or proof of purchase is required for all refund requests.

Non-Refundable Items

• Items marked as "Final Sale" are non-refundable.

Refund Process

• Request: To initiate a refund, please get in touch with our customer support team at info@zkcombatsystems.com within 15 days of receiving your order. Please provide your order number, the reason for the return, and any supporting documentation or images if applicable.
• Approval: Once your refund request is received, we will review it and notify you of the approval or rejection. If approved, we will send you instructions on returning the product (if applicable).
• Return Shipping: If you are required to return the product, customers are responsible for the return shipping costs unless the product is damaged or defective upon arrival.
• Refund Issuance: Upon receiving the returned product (if applicable), we will process your refund. Refunds will be issued to the original method of payment.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately at info@zkcombatsystems.com. We will assist you in arranging a return or exchange at no additional cost.

Late or Missing Refunds

If you have not received a refund, please check your bank account or payment method. It may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at info@zkcombatsystems.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@zkcombatsystems.com.