At ZKCS, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we are happy to offer you a refund under the following conditions:
Eligibility for Refund
- Refund requests must be made within 15 days of receiving the product.
- To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
- A receipt or proof of purchase is required for all refund requests.
Non-Refundable Items
- Items marked as "Final Sale" are non-refundable.
Refund Process
- Request: To initiate a refund, please get in touch with our customer support team at info@zkcombatsystems.com within 15 days of receiving your order. Please provide your order number, the reason for the return, and any supporting documentation or images if applicable.
- Approval: Once your refund request is received, we will review it and notify you of the approval or rejection. If approved, we will send you instructions on returning the product (if applicable).
- Return Shipping: If you are required to return the product, customers are responsible for the return shipping costs unless the product is damaged or defective upon arrival.
- Refund Issuance: Upon receiving the returned product (if applicable), we will process your refund. Refunds will be issued to the original method of payment.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately at info@zkcombatsystems.com. We will assist you in arranging a return or exchange at no additional cost.
Late or Missing Refunds
If you have not received a refund, please check your bank account or payment method. It may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at info@zkcombatsystems.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@zkcombatsystems.com.
